ON DELIVERY DAY
All our deliveries are done by Engineers, you will have already had a discussion about your needs with your own personal advisor, however it maybe you decide that the product just isn’t for you on the day. We will always endeavour to offer an alternative product but if there are none that will meet your needs, you will be given a full refund less £50 which is the element to cover our delivery costs, and repackaging the product.
May we also add that due to the level care that we give to each customer, and the detailed processes we follow this is a rare occurrence, it is mainly there to discourage those who think it is ok to waste half a day of our engineers time, test drive a brand new product then return it for free, this is both unfair to us as a family business and takes away time that could be given to legitimate customers who need our assistance.
Frequently asked questions
We make every effort to provide our customers with products that look the same as the images displayed on our website pages. However please keep in mind that photographs have a difficult time showing exact colors and that the actual color of a product may vary slightly from what is shown in one of our website images. We work hard to update our website descriptions and images as soon as we aware of noticeable variations in our products that customers may find unacceptable.
We do not currently support this feature. We build themes based on default templates. So, if you want to see your purchase bill, you can find out more about third-party plugins. Hope it will be helpful for you
We offer refunds to any unsatisfied customers up to 15 days after the date of the purchasing was made, no questions asked. If you would like your money to be back, simply negative to Refund then submit a refund request and explain why you are requesting this. Please note that it may take some times to receive the funds back, due to processing delays. Please note that by purchasing a product, you agree to the terms of the Refund Policy.
Yes. Out of stock items are restocked as quickly as possible. If you request so on the item’s page, we will send you an email when it is available, in the colour and size you specify.If it is not possible to restock the item, we will remove it from the website.
Although we would love to receive your order, we currently cannot ship outside of the countries where our online shop is open. However, we are constantly expanding, and aim to reach even more countries in the future, for your full satisfaction!