Am I eligible for VAT exemption?
If you have a long-term illness or are disabled, you don’t have to pay VAT on certain goods and services that you buy in the UK. In general the equipment covered by this scheme are things that are of practical help to you because of your illness or disability.
Look out for the VAT Exempt logo on products when browsing the site. All products showing this logo are listed with 0% VAT and eligible for zero-rated VAT.
If you are in any doubt as to whether you are eligible to receive goods or services zero-rated for VAT you should consult Notice 701/7 VAT reliefs for disabled people or the HMRC National Advice Service on 0845 010 9000.
What counts as a long-term illness or disabled?
For VAT purposes, you have a long-term illness or are disabled if you meet any of the following conditions:
- you have a physical or mental impairment which has a long-term and substantial adverse effect upon your ability to carry out everyday activities.
- you have a condition that the medical profession treats as a chronic sickness, such as diabetes.
- you are terminally ill.
So, you don’t qualify if you are elderly but otherwise able-bodied, or if you’re only temporarily disabled or incapacitated.
You don’t have to physically buy the goods in person. If your parent, guardian, wife or husband buys the goods and services for you, then you will not be charged VAT.
What counts as personal or domestic use?
Personal or domestic use means that the goods or services are supplied for your own private use, rather than for business purposes.
Frequently asked questions
We make every effort to provide our customers with products that look the same as the images displayed on our website pages. However please keep in mind that photographs have a difficult time showing exact colors and that the actual color of a product may vary slightly from what is shown in one of our website images. We work hard to update our website descriptions and images as soon as we aware of noticeable variations in our products that customers may find unacceptable.
We currently deliver to most regions within the United Kingdom, however there are some exceptions. If having placed an order, your area is not covered by our engineering teams, you will be given a full refund.